We first approached Phones 4 Business more than 10 years ago when we started to experience a number of faults with our business phone system and many of the parts had become obsolete. We explained to Malcolm and Emma how imperative it was to our business that staff had the ability communicate quickly and effectively and at all times, in the event of an emergency. It was also very important that our residents had access to a personal phone in order to maintain regular contact with their families and loved ones.
Phones 4 business provided us with a new phone system which enabled us to have 7 master phones located throughout the building, with a further 36 handsets, one in each of the residents’ rooms. What’s more, each resident has their own unique extension so family and friends are able to contact them directly and if there is no answer, the call is diverted to our office staff. Throughout the installation, Malcolm and the team were unobtrusive, clean and quiet which was very comforting for our residents.
Since the installation, support has always been provided promptly and professionally, whether it be remote assistance or an onsite visit. The billing is very simple and its reassuring to have a personal relationship and a name to call upon when needed.
We have recently upgraded our phone system again and we were so happy with the service Phones 4 Business had provided, we did not even consider quotes from other companies for this project. We would happily recommend their services to other businesses who are looking to upgrade or purchase a new phone system.
Cherry Wild, Susan Day Residential Home
I wanted to thank you for the work you put into our recent office move. As you know I have a busy schedule and knowing that all I have to do is tell you what I need and then I can forget about it, is a huge weight off my shoulders. You always go above and beyond and the job is always completed to a high standard – again this means a lot to our business. Malcolm brings the ability to bridge the seemingly impossible void between the end user and BT, together with a fantastic knowledge of Telephony. Additionally to all the points above, it’s always a pleasure to work with you both.
Paul Burton, APA Publications Ltd
As a new company ourselves ten years ago and continually expanding, Phones 4 Business have always listened to our needs, ie what we want out of a phone system, how much we want to pay and the possibility of extending, they have never failed to supply a good service. Their administration support is faultless and runs parallel, will always guarantee someone will be there to ensure the job is done or messages passed to the appropriate person. We would never go anywhere else. Phones4Business are phones and business for us.
Christine Paul, PFM Associates Ltd
As a charity I would like to take this opportunity to thank you and the team of expertise at Phones 4 Business for sorting out and streamlining our phone lines and system that for years BT have failed to do. Your genuine interest and time given to ensure quality and affordability to St. Patrick’s is very much appreciated. Your professional approach yet personal touch in all aspects of your business is so refreshing and I am very happy to have made the move to Phones4Business. I would have no hesitation recommending the company to anyone thinking of installing or upgrading a phone system.
Fr. Patrick, St. Patrick’s Missionary Society
P4B has provided telephone system support to Brackenwood Windows Limited for nearly 10 years. During that time it has been involved in the installation of two complete telephone systems compromising in the region of 25 extensions. Both installations were carried out with the minimum of disruption to our business and nothing is ever too much trouble. The team’s quiet, calm manner ensures that training on a new system is stress-free and easily accomplished with the help of their knowledge and good humour. The Service and support we receive from everyone in the company is second to none. Questions are answered promptly and requests are actioned speedily.
Gill Wheatland, Brackenwood Windows & Conservatories
Our company have dealt with Malcolm/Emma and their team for many years. They installed our current Samsung Phone System back in 2008 and have Maintained it ever since, on this we have approx. 60 landlines. We currently have 2 depots but did have 5, which were all serviced by them. We have been so pleased with the service we received from them, that from this July we have now moved all our landline calls over to them, this will make it so much easier, as you only have to make the one call if you have a problem, whether it is the phone or the line. We have never had any problems with the service we have received from them and would recommend them.
Linda Hunt, Medland Sanders and Twos