What is VoIP?

Voice over Internet Protocol (VoIP) is a general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. Other terms frequently encountered and synonymous with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, and broadband phone.

Internet telephony refers to communications services – voice, facsimile, and/or voice-messaging applications – that are transported via the Internet, rather than the public switched telephone network (PSTN). The basic steps involved in originating an Internet telephone call are conversion of the analog voice signal to digital format and compression/translation of the signal into Internet protocol (IP) packets for transmission over the Internet; the process is reversed at the receiving end.

Source: Wikipedia

The Benefits of VoIP for your Business

At Phones 4 Business, we offer business VoIP services and are dedicated to serving your cause. With a VoIP phone system you get free Internet phone calls between branches and home-users, with no additional knowledge or change of speed dials required.

VoIP Core

Our core allows you to make and receive calls, leave and access voicemail and provides music-on-hold, as well as hunt groups, so you can use VoIP to support all of your business communications.

Collaboration

You can collaborate in real time using our audio conferencing and web based screen sharing. Work
together using our group chat function and share or update documents remotely.

Availability

You can check your colleagues’ availability easily from your chosen device, see who is making a call,
receiving a call or ‘busy’ and set your own status to show your colleagues your current availability, using customised messages if you wish.

Instant messaging

When you want to get a simple message across fast, you can speedily connect with your colleagues using
our instant messaging chat service, through our mobile App, desktop App, or directly from our portal.

Integration

If you connect the system to your IT systems, you can automatically check your calendar to see if you’re in a meeting, and automatically change your availability status and route calls to an alternative destination.

Call handling

Our hunt groups will make sure the right person always answers your call. Our call queues play music and hold your callers when people are unavailable to answer the phone immediately, while our
custom menus let you direct calls based on the department the caller wishes to contact.

Number management

Use our portal to choose the number you want, regardless of where your office is located, or if you would rather keep your existing numbers, that’s not a problem. We can move your current numbers to our network for you to use however you want.

Multi-site

You can link all your sites together into one phone system, by either using one of our feature packages, or
your existing phone system. You will benefit from free calls between them and we can configure inbound numbers to ring where you want them to.

Call recording

We can make sure you record those all-important calls, no matter which device you use, then access them through our intuitive portal. The process is industry compliant and you can use our data centres to store calls safely and securely

VoIP System FAQ

What if we are just setting up our business?

Perfect. We will connect you to your customers from day one, wherever you are.

What if our business changes size or location?

Don’t worry. Our home is the cloud so your voice will always be heard.

What happens if I can’t be reached?

Our platform is everywhere and always alert, even when you are not available, it is.

What happens if I am out of the office?

Our integrated App makes it easy to run everything from your mobile phone.

Change happens all the time, how can I stay on top of it?

Our state of the art portal is online and so we can carry out moves, adds and changes as soon as they are needed.

I can’t get to our office due to unforeseen weather or transport problems.

No problem. We can keep your business working from anywhere you choose and direct your inbound call there too.

Additional services

Phones 4 Business also provide ADSL and EFM , together with CAT5, CAT6 and Fibre-Optic Cabling services.

Contact us today to find out what types of broadband are available, including possible speeds and contention rates. Phones 4 Business guarantees to find a solution that works for your business.